Free shipping applied to all deliveries within West Malaysia.

Shipping and Delivery

It is the customer's obligation to enter the correct delivery address details at the time of ordering. Should the customer enter the address, i-Gemstones is not obliged to send order to the correct address at the company expense.

i-Gemstones will provide customer with an estimated date for delivery of all parcels. While i-Gemstones make every effort to deliver by the stated time, all dates specified are estimations only. i-Gemstones is unable to give a guaranteed exact time of delivery. We believe our courier partners will always do their best to deliver products by the estimated delivery date.


We ship out on the same day if order and payment are received before 12.00pm Malaysia time daily. i-Gemstones is not responsible for parcel unclaimed after a month from the shipment date.

The shipping cycle time for the local delivery is estimated at 2 to 3 business days whilst for international shipping, it is estimated to be 3 to 7 business days.

Shipping cost can be checked by adding the product to your shopping cart at  and Registration is NOT required.

Late delivery does not constitute a failure of our agreement, and does not entitle you to the right to cancel an order.

Missing Orders

We do not accept any shipments made to P.O.Box address.

Please contact our Customer Service Department within 7 days after the shipment notice by using the Contact Us Page ,  if you do not receive your shipment and we will take appropriate action. (Please state your Order Number accordingly).

Import Duties

Import duties of your purchase may be changed by your local customs office. You may want to contact your local customs office to inquire about the charge (if any) and any duties incurred shall be paid by you.

Order Cancellation and Return

1. If you wish to cancel your order:

  1. please submit a ticket by using the Order Cancellation & Return Authorisation Page (Please log in your account in order to access the page) before we have dispatched the goods to you;or
  2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.
2. You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4. The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances: -
  1. in the event that the product has been used.
  2. in the event that the product is not in original good condition
  3. to any products that we have made or customised specifically for you


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Company Address: No 46 Lorong Selesa 3, Taman Selesa Alma, 14000 Bukit Mertajam, Pulau Pinang, Malaysia
I-Gemstones is not responsible for typographical errors.
All typographical errors are subject to correction.